Return & Refund Policy
Effective Date: September 25, 2026
Thank you for shopping with Made by Shear Miracles! Each item is thoughtfully created and crafted with care. Because many of our products are handmade and/or personalized, please review our return policy before placing your order.
1. Custom & Personalized Orders
Custom and personalized products are made specifically for you and are not eligible for returns, exchanges, or refunds due to a change of mind.
This includes, but is not limited to:
* Personalized names, dates, photos, or messages
* Custom colors or designs
* Custom sizes or specifications
* Personalized tumblers, cups, apparel, home décor, lamps, gifts, and other customized products
* Any item created according to a customer's specific request
Please carefully review your order details, spelling, names, dates, sizes, and personalization information before submitting your order.
Made by Shear Miracles is not responsible for errors in customer-provided information.
2. Ready-to-Ship Items
Eligible non-personalized items may be returned within 7 days of delivery if the item is unused, undamaged, and returned in its original condition and packaging.
Customers are responsible for contacting us before sending any item back.
Approved returns may be eligible for a refund of the purchase price. Original shipping charges are non-refundable.
Return shipping costs are the customer's responsibility unless we made an error with the order.
3. Damaged or Incorrect Items
We want you to receive your order in excellent condition. If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
* Your order number
* A description of the issue
* Clear photos of the item
* Photos of the packaging, if the package arrived damaged
Do not throw away the item or packaging until we have reviewed your claim.
If the damage or error is determined to be our responsibility, we may offer a replacement, repair, store credit,  depending on the circumstances.
4. Shipping Damage
Because handmade products may be fragile, please inspect your package as soon as it arrives.
If the package appears damaged when delivered, please take photographs of the package before opening it and contact us as soon as possible.
We will work with you to determine the appropriate resolution.
5. Exchanges
Due to the handmade and customized nature of our products, we do not offer exchanges on custom or personalized items.
Exchanges on eligible ready-to-ship products may be considered on a case-by-case basis and must be approved before the item is returned.
6. Order Cancellations**.**
Once a custom order has entered production, it may not be canceled because materials and labor may have already been committed to creating the item.
7. Refunds
Once an approved return has been received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your payment provider's normal processing time for the refund to appear in your account.
8. Final Sale Items
Items marked FINAL SALE are not eligible for returns, exchanges, or refunds unless the item arrives damaged or we sent the wrong item.
9. Customer Responsibility
Customers are responsible for providing accurate:
* Names
* Spelling
* Dates
* Photos
* Addresses
* Sizes
* Colors
* Personalization details
Please double-check all information before submitting your order.
10. Contact Us
If you have questions about a return, damaged item, or order issue, please contact Made by Shear Miracles through our website or the contact information provided with your order.
We are committed to providing quality handmade products and excellent customer service.
Thank you for supporting Made by Shear Miracles and handmade small business!